Shipping
We aim to dispatch your order within 24 hours from Monday to Friday, excluding public holidays. During sale periods and product launches, you may experience some delays.
Orders are shipped on the next business day in most instances.
Delivery Times (from date of order confirmation)
- Australia - 3-7 working days
- New Zealand - 10-21 working days
- Rest of the world - 10-21 working days
You will receive a tracking number once we have shipped your order.
Please note: Australia Post may experience delays due to unforeseen circumstances out of our control.
International Shipping
We ship international orders via the Australia Post service. We will send you tracking details through the Australia Post tracking service.
Some countries may charge additional duties and taxes. All duties, including customs and import taxes, are the responsibility of the customer.
Caravan + Co has no liability for any additional charges and will not be liable for additional costs. These costs must be covered by the customer.
Can I change my delivery address?
Once an order has been dispatched, we are unable to change the delivery address on our end. To re-direct an order during transit you will need to create a MyPost account through Australia Post. You can find all the details for this here.
Returns & Exchange
In the instance that you may need to return one of your items, the following terms and conditions apply to all purchases made online at Caravan + co.
For full price items
If the item is not suitable you may return or exchange any full-priced item purchased online within 7 days of receipt. The cost of postage and handling will not be refunded for purchases over $150 an amount of $10.00 will be deducted from your refund.
Items must be returned unused, unaltered, unworn, unwashed and with their original labels and calico bags where applicable, and deemed saleable.
For Sale Items
Please choose carefully when purchasing from our online store as Sale and outlet Sale items are not eligible for return.
Refunds will only be considered if the garment is deemed faulty. *Please refer to the instructions provided below for how to return your goods.
To Return an Item
We want you to be 100% satisfied with our products and will gladly accommodate hassle-free returns within 7 days of receipt where the full-price products are in new, unworn, unwashed condition with tags/bags attached.
If you would like to return an item:
1. Please e-mail us at customercare@caravanco.com.au quoting your order number and the items you'd like to return or exchange.
2. Specify whether you would like a refund, store credit or exchange.
3. Once your return has been approved, please send to our returns address below
4. Package your items (ideally in the original satchel sent to you) and drop off at your nearest post office. Please note that customers are responsible for the cost of return postage. We advise using a tracking service in order to safely ensure the return of goods.
5. Once received, your return (refund/credit/exchange) will be processed within 6 business days.
Faulty Goods
We will provide a repair, exchange, replacement or refund for faulty goods. Goods are classified as faulty at the discretion of Caravan + Co, provided:
- They are damaged when the customer receives them.
- Show a manufacturing fault within 3 months.
- No alterations have been made by the customer.
To return faulty goods please follow the mail instructions listed above
Please note that items damaged as a result of wear and tear are not considered faulty.
Exchanges
Exchanges are processed at our head office in Victoria. In the instance that there is a balance owing as a result of the exchange this balance will need to be paid in full to complete the transaction.
Refunds
Refunds can take up to 5 business days to be processed – your patience is greatly appreciated. The original payment method will be refunded in full (excluding any shipping costs associated with the order) for the value of the item(s) for which the refund has been approved. Once your refund has been processed, please allow up to 3 business days for the funds to appear back into your account depending on your bank. In the instance where a credit note was the original method of payment - a credit note will be issued. In the instance where a Gift Voucher was the original method of payment - a gift voucher will be issued.
Contact Details
Email: customercare@caravanco.com.au
Phone: 0423 216 298.
Our customer service team are available Monday – Friday 9am – 4pm EST
Secure Shopping
We accept Visa, MasterCard and all major credit cards. The name that will appear on your statement will be Caravan and Co.
Contact Us
If you have any enquiries, please contact customercare@caravanco.com.au